We understand that you may have more questions, or find online ordering a bit unusual. That's perfectly normal, especially the first time you deal with an Internet pharmacy. To help, we have answered those questions that people most frequently ask about:
	•Ordering
	•Pricing and payment
	•Quality and safety
	•Requirements and restrictions
	•Pharmacist consultations
Questions About Ordering
Q.	I'm new to all this. How do I get started?
	Here's how simple it is.
	1. Find the medicine you need by entering all or part of a drug name into the “Drug Search” in the “Site Tools” option to the right, and click GO. You can also click on the “Drug Search” button on the top of any page and either enter all or part of a drug name, or click on a letter from the “Browse By Alphabet Listing”..
	2. Click the "Add to Cart" button once you have chosen your drug. You will see your shopping cart. You can now choose to "Continue Shopping" to add more drugs to your order, or you can “Checkout”.
	3. To place an order, click the Continue button under the text "If you are a new customer click here to continue".
	4. Register with us: fill in your personal and billing information so that we can fill your order.
	5. Print the "Fax Coversheet" by clicking on the link in “Download Forms” to the right.
	6. Fax or mail the Prescription Fax Coversheet to us, along with your doctor's prescription.
	For assistance, call our 1-888-626-0696 (toll free) number.
Q. Do I need a prescription from my own doctor?
	Yes. To fill your prescription, we must have your original prescription either mailed to us or faxed to us from your physician's office. That prescription must be written by a licensed U.S. physician.
Q.How long will it take to receive my original order and refill orders?
	It takes time to validate your medical information and register you as a new customer. Your initial order may take up to 21 days to arrive. Experience shows that our affiliated pharmacy usually ships to you in 12-14 days.
	Refill orders take 14 days at most to arrive.
	Please Note: U.S. Customs can hold any package for up to 30 days!
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Q.	How much can I expect to save by ordering from crossborderpharmacy.com?
	It depends on the medications you order. Some customers may save as much as 70% over what they would pay to an American pharmacy for the same drugs. Most customers can expect to save at least 50 per cent.
Q.	Why are your prices so much lower than those in the U.S.?
	In the U.S., pharmaceutical firms control pricing. The situation is different in most other developed countries, such as Canada, Israel, Australia, Chile and the UK. In addition, you save because of the favorable currency exchange rate when you use American dollars to pay for medications packaged in other countries. All crossborderpharmacy.com prices are shown in U.S. dollars.
Q.	How can I pay for my order?
	We accept VISA, MasterCard, and online checking. Online checking is done by entering important numbers from a blank check (Routing Number, Bank account number), along with the name of the account owner, your Driver's License Number, or your Mother's maiden name into the Billing Information section of the online patient profile form. Please call (toll-free 1-888-626-0696) if you need help finding the right information for online checking.
Q.	How do you charge for shipping?
	We charge one shipping fee per parcel, not per prescription. If all your prescriptions fit in one parcel, you will be charged only one shipping fee. The fee is $9.95 per parcel.
	If you are ordering medications for different members of your family at the same time, please let us know. Call us or add a note to each fax cover sheet indicating that you would prefer to have the orders shipped together. We will do our best to ship them in one parcel, although that is not always possible.
Q.	Are there any additional charges?
	No. Unlike many companies, crossborderpharmacy.com does not charge for authorizing your prescription or filling your order. You only pay for shipping - $9.95 for the total order - regardless of how many different prescription medications are included. There is also no sales tax on your order.
Q.	Why is it cheaper for me to order a 90-day supply than a 30-day supply?
	Each prescription charge must, by law, include a dispensing fee. That fee is the same for a 30-day supply and a 90-day supply. So if you buy a 90-day supply instead of a 30-day supply, you save two dispensing fees and two shipping fees!
	We are often able to save you additional money when you order in volume. Please call us for details at 1-888-626-0696.
Q.	Will you accept my U.S. insurance coverage for payment?
	No. A global company cannot accept U.S. insurance payments. We will provide a proper receipt for insurance purposes so you can claim back the expense. Depending on the policies of your insurance company, they may or may not accept our receipts. Check with them first.
Q.	How is my first order different from refill orders?
	When you order for the first time, you need to register with crossborderpharmacy.com. This is a one-time registration. It includes accepting the customer agreement, filling out a health profile form, submitting your prescription via mail or via fax from your physician's office along with our Prescription Order Form, and providing payment information.
	If you have refills written for your prescription, you need to call us at our toll free number (1-888-626-0696) as they come due. You should contact us roughly two weeks before the refill is due.
	If your prescription has expired, you need to submit a copy of the new prescription written by a U.S. physician, along with the Prescription Order Form that is on our How to Order page. For your safety, a physician licensed in the country of your selected pharmacy must review the new prescription and your medical information before it can be filled by us.
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Questions About Safety
Q.	How does the quality of foreign medications compare to that of American medications?
	Foreign governments in Canada, Israel, the UK, Australia and Chile have strict requirements for the manufacturing of medications. Safety requirements are similar to the requirements in the U.S. Some drugs sold in other countries were originally manufactured in the U.S. and repackaged for sale overseas.
	Although the drugs you receive from crossborderpharmacy.com may look slightly different or come in a container that's different from the one you're used to, for all intents and purposes they are identical.
	For example, some medications may be in a tablet form in the U.S., but arrive from a different country in capsule form.
	In addition, we can often offer you lower priced generic drugs. Generic medications are manufactured and inspected according to the same stringent regulations as brand name drugs, but they cost considerably less. The quality is the same; the choice is yours.
	What are generic drugs?
	A generic drug is a medication that the original manufacturer can no longer protect under patent laws. This means other pharmaceutical manufacturers can produce drugs with the exact same active ingredients and sell them for less.
	Important Note: Canada has one of the highest world standards for manufacturing and testing generic medications.
Q.	How do you ensure my safety?
	. A health care professional will call you to double-check the information you send to us and answer any questions you may have.
	. All new prescriptions are verified by a physician licensed in the country processing your prescription. This physician reviews your medical information and assesses the safety and validity of your prescription.
	. Qualified pharmacy technicians check all prescription information yet again when filling the order.
	. Licensed pharmacists verify your prescription a final time before your order is shipped.
Q.	Can I order all of my prescription medications from you?
	Not necessarily. While crossborderpharmacy.com has most of the medications available worldwide, we do not have access to all drugs. If you cannot find the drug you need by searching our Web site, please call us toll-free at 1-888-626-0696 and we'll be pleased to answer your specific questions.
	Important Note: As a rule, crossborderpharmacy.com will not sell any habit forming, or lifestyle prescription drugs. We are also unable to dispense any medication that requires refrigeration.
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Questions about requirements, and restriction
Q.	What is required to get started?
	You must have a physical examination by a doctor in the U.S. within the last year. You need a written prescription from your doctor to order up to a 90-day supply of medication for your personal use only. You can call, fax or e-mail us to let us know that we should refill the prescription. It's your choice. When the refills have been used up, you must see your doctor to obtain another prescription.
Q.	Are you allowed to fill my American prescription?
	Yes. Once a doctor licensed in your selected pharmacy's country has reviewed your medical history and approved your prescription, Crossborderpharmacy.com can fill that prescription.
Q.	Is there a limit on how much I can buy at one time?
	Yes. By law we can send you no more than a three-month supply of each of your medications, provided you have a valid prescription for that amount of medication and they are for your personal use only. If your physician writes a prescription for more than a three-month supply, we will issue only enough of the prescription to cover the first three months. If requested, we can issue another three-month supply once the first three-month supply has been used up.
Q.	Why can't I buy Valium, Tylenol #3 or other narcotic, addictive or controlled medications from crossborderpharmacy.com?
	crossborderpharmacy.com will not sell any habit-forming medications. Legally, we are prohibited from shipping narcotics and controlled substances.
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Questions About Arranging a Pharmacist Consultation
Q.	Who should I phone if I have medicine or prescription-related questions?
	Call or North American support center toll-free at 1-888-626-0696, and we can arrange for a private consultation with one our on-duty pharmacists.
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